What happens to my balance if I self-exclude?

Any available balance in your account at the time of self-exclusion can be withdrawn before the exclusion period begins. Contact support at support@9awi.com to coordinate the process. Outstanding bonus balances subject to wagering conditions may be forfeited per the Terms and Conditions.

9awi Responsible Gaming – Play Safe, Stay in Control

Gaming Is Entertainment — Keep It That Way

Whether you're playing slots in the Game Lobby, shooting fish, or placing a live bet on a PBA game, the experience should be enjoyable. 9awi is designed for entertainment — not as a way to earn income or recover money you've lost.

We know that most players on 9awi manage their gaming just fine. But we also know that for some people, the line between fun and something more serious can start to blur. That's why we've built tools into the platform to help every player stay in control — and why this page exists.

          
          You must be 21 years old or above to register and play on 9awi. If you or someone you know is under 21, please do not use the platform.
        

Tools to Help You Stay in Control

These features are available to all registered 9awi players through account settings.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you deposit. Once the limit is reached, no further top-ups are accepted until the period resets or you update your limit.

Session Time Reminders

Receive an on-screen reminder after a set amount of time so you're always aware of how long you've been playing — easy to lose track of when you're in the zone.

Cooling-Off Period

Take a short break — 24 hours, 7 days, or 30 days. Your account stays intact but you won't be able to log in or place bets until the period ends.

Self-Exclusion

If you need a longer break, self-exclusion closes your account for an extended period. Contact support at [email protected] to request this option.

Activity History

Your account always shows a full record of deposits, withdrawals, and bets placed. Reviewing this regularly is one of the simplest ways to stay aware of your spending.

Support Access

Our team is available around the clock. If you're finding it hard to stop or feel like you're not in control, reach out — we can walk you through all available options.

How to Set Your Limits

All responsible gaming tools are available once you're logged in to your account. Here's how to access the most important ones:

1

Log in to Your Account

Use your registered credentials and OTP verification to access your 9awi account securely.

2

Go to Account Settings

Find the Responsible Gaming or Limits section within your account settings panel.

3

Choose Your Limit Type

Select a deposit limit, session reminder, or cooling-off period based on what you need right now.

4

Confirm the Change

Limit increases take 24 hours to take effect. Decreases apply immediately to help you stay in control.

Need help setting up limits? Contact support at [email protected] and a team member will assist you directly.

Warning Signs to Watch Out For

Most people who develop a problem with gambling don't notice it straight away. It tends to creep in gradually. Here are some signs that gaming may have moved from entertainment into something that needs attention:

Spending more than you planned to, or chasing losses to try to win back what you've lost

Betting money set aside for rent, bills, groceries, or other necessities

Feeling restless, irritable, or anxious when you're not able to play

Lying to family or friends about how much time or money you spend on gaming

Gaming during work hours or neglecting personal responsibilities to play

Believing that the next bet will definitely make things right, or that you have a system that can't fail

          
          Recognising the signs early makes a real difference. If any of the above feels familiar, please use the tools available in your account or contact our support team. You don't have to wait until things get worse.
        

A Quick Self-Check

Take a moment to answer these questions honestly. If you find yourself saying "yes" to more than a couple, it's worth looking at the tools available or speaking to someone you trust.

Do you sometimes bet more than you meant to?

Most players occasionally go a bit over budget. If it's happening regularly, a deposit limit can help.

Have you ever tried to win back money you lost?

"Chasing losses" is one of the most common early signs. The odds don't change because you've already lost.

Does gaming interfere with work, family, or daily responsibilities?

If gaming is regularly taking priority over things that matter more, a cooling-off period might help reset the balance.

Do you ever feel like you have to hide how much you play or spend?

Secrecy around gaming is often a sign that something has shifted from casual to concerning.

Have you gambled with money you couldn't afford to lose?

This is a clear boundary. Gaming should only ever involve money you're genuinely comfortable walking away from.

Responsible Gaming FAQs

Common questions about how 9awi handles player protection.

Log in to your account and go to Account Settings. Look for the Responsible Gaming or Limits section. From there you can set a daily, weekly, or monthly deposit cap. Limit reductions take effect immediately, while increases require a 24-hour cooling period before they apply.

Self-exclusion is a longer-term account closure designed for players who need a real break from gaming. When active, you won't be able to log in, deposit, or play. To request self-exclusion, contact our support team at [email protected]. Once activated, it cannot be reversed during the exclusion period.

Yes. The cooling-off feature lets you pause your account for 24 hours, 7 days, or 30 days without closing it permanently. Your account details, balance, and history are preserved. You simply won't be able to log in or place bets until the period ends.

Any available balance in your account at the time of self-exclusion can be withdrawn before the exclusion period begins. Contact support at [email protected] to coordinate the process. Outstanding bonus balances subject to wagering conditions may be forfeited per the Terms and Conditions.

Yes. All players must be 21 years of age or above to register. 9awi may request a government-issued ID during the KYC process to verify age and identity. Accounts found to belong to players under 21 will be permanently closed and any funds returned as appropriate.

Practical Tips for Staying in Control

These aren't complicated rules — they're just habits that help keep gaming enjoyable over the long term.

Decide your budget before you start. Choose an amount you're comfortable losing and treat it as the cost of entertainment — not an investment.
Set a time limit, not just a money limit. Long sessions change how you make decisions. A timer is an easy way to stay aware.
Never chase losses. If you've hit your budget, stop. Continuing to play to recover losses almost always leads to bigger losses.
Avoid gaming when you're tired, stressed, or emotional. Decisions made in these states tend to be worse — and regret sets in faster.
Keep gaming separate from financial pressures. If you're worried about bills, rent, or money at home, that's the wrong time to play.
Take regular breaks, even mid-session. Step away from the screen, get some water, come back when you're fresh.
Talk to someone if something feels off. Whether it's a friend, a family member, or our support team — saying it out loud often helps.

          
          Gaming should never feel like a job or an obligation. If it does, that's a sign to step back and use the tools available to you.
        