When you use 9awi — whether that's browsing the site, creating an account, making a deposit, or playing in the Game Lobby — you share certain information with us. This Privacy Policy explains what that information is, why we collect it, and how we handle it.
We take our responsibility to protect your data seriously. Everything outlined here is designed to be straightforward, not buried in dense legal language. If anything is unclear after reading, you can always reach out to us at [email protected].
What This Policy Covers
Six core areas of how 9awi handles your personal information.
Data We Collect
What information we gather during registration, deposits, gameplay, and support interactions.
How We Use Your Data
The specific purposes for which your information is processed — from identity verification to platform improvement.
Who We Share It With
The limited circumstances in which data may be shared with payment processors or required by law.
How We Protect It
The security measures in place — SSL encryption, access controls, and secure data storage practices.
Cookies and Tracking
How we use cookies to keep sessions running smoothly and understand how the platform is being used.
Your Rights
What you can ask us to do with your data — access, correction, deletion, and more.
Information We Collect
9awi collects personal information in order to operate the platform, verify player identities, process financial transactions, and provide customer support. The information we collect falls into three broad categories.
| Category | Examples | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number | When you create your account |
| Identity Verification | Government-issued ID, selfie or proof of address | During KYC review or withdrawal requests |
| Financial Data | Bank account details, e-wallet reference numbers, transaction history | When you deposit or withdraw in PHP |
| Activity Data | Games played, bets placed, session duration, login times | During platform use |
| Technical Data | IP address, device type, browser, operating system | Automatically when you access the site or app |
| Support Data | Messages, complaint details, chat transcripts | When you contact customer support |
We do not collect or store full payment card numbers. Sensitive financial data is handled by third-party payment processors in accordance with their own security standards.
How We Use Your Information
The data 9awi collects is used strictly for running the platform and serving you as a player. We do not use your information for purposes unrelated to your account or the services you've signed up for.
- Account management: Creating and maintaining your 9awi account, including login authentication and OTP verification.
- Identity verification: Confirming your age and identity as required to comply with responsible gaming standards. You must be 21 or older to use 9awi.
- Financial processing: Handling your deposits and withdrawal requests in Philippine Pesos through local banking and e-wallet channels.
- Platform operation: Providing access to the Game Lobby, sports betting, fish games, VIP programme, and all other platform features.
- Security and fraud prevention: Detecting unusual account activity, preventing unauthorised access, and protecting the integrity of the platform.
- Customer support: Responding to queries, resolving disputes, and maintaining a record of previous interactions.
- Platform improvement: Analysing aggregated, anonymised usage data to understand how players use 9awi and improve the experience over time.
- Communications: Sending account notifications, security alerts, and — where you have opted in — information about platform updates or general offers.
How We Protect Your Data
Data security is not an afterthought at 9awi — it's built into how the platform works. Here's what we have in place:
- SSL encryption: All data transmitted between your device and 9awi servers is encrypted using SSL (Secure Sockets Layer), whether you're using the website or the mobile app.
- Access controls: Internal access to personal data is restricted to staff who need it to perform specific job functions. Access is logged and audited.
- OTP verification: One-time password authentication is available for all accounts to add an extra layer of protection beyond your password.
- Secure storage: Personal and financial data is stored on protected servers with appropriate technical safeguards against unauthorised access, loss, or modification.
- Regular security reviews: 9awi conducts regular reviews of its data handling processes to identify and address vulnerabilities.
Cookies and Similar Technologies
9awi uses cookies and similar tracking technologies to keep the platform running properly and to understand how players use it. A cookie is a small text file placed on your device when you visit the site.
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in as you navigate between pages and security tokens that protect your account during a session.
- Analytics cookies: Used to collect aggregated, anonymised data about how the platform is used — which sections are visited, how long sessions last, and where players encounter issues. This information is used to improve the platform and is not linked to individual identities.
- Preference cookies: Store settings you've chosen, such as your preferred language or notification preferences, so you don't have to set them every time you log in.
You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the platform — in particular, you may be unable to stay logged in across pages.
Your Privacy Rights
As a registered player on 9awi, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request.
Right to Access
Request a copy of the personal data we hold about your account.
Right to Correct
Ask us to update inaccurate or incomplete personal information on your account.
Right to Deletion
Request that we delete your personal data, subject to legal retention requirements.
Right to Object
Object to the use of your data for non-essential purposes such as marketing communications.
Right to Portability
Request your data in a structured, commonly used format where technically feasible.
Right to Restrict Processing
Ask us to limit how we use your data while a query or objection is being resolved.
Data Retention and Policy Updates
9awi retains personal data for as long as your account is active and for a reasonable period afterwards to meet any legal, financial, or operational obligations. Transaction records, in particular, are kept for the period required by applicable financial regulations. Data no longer required is securely deleted or anonymised.
This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform or changes in applicable laws. When material changes are made, registered players will be notified through their account contact information. Continued use of 9awi following a policy update constitutes acceptance of the revised terms.
This policy should be read alongside our Terms & Conditions and Responsible Gaming policy, which together govern your use of the 9awi platform.
For any privacy-related questions or to exercise your data rights, contact us at [email protected].